Policies
Shipping & Returns
Everything you need to know about receiving your order and our returns process.
Delivery
Shipping Information
Standard Shipping
We deliver across all emirates within the UAE via SMSA Express — a trusted logistics partner ensuring safe and timely delivery of your fragrances.
Orders are carefully packed to protect your products during transit.
Processing & Delivery Times
Processing: 1–2 business days after payment confirmation.
Delivery: 2–4 business days within the UAE.
Business days exclude Fridays, Saturdays, and public holidays.
Delivery Coverage
We currently ship to all cities and emirates across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
International shipping coming soon.
Shipping Costs
Shipping fees are calculated at checkout based on your location and order value.
Free shipping may be available on qualifying orders — check our current promotions at checkout.
Policy
Returns & Exchanges
Return Eligibility
We accept returns within 7 days of delivery, provided the item is:
- Unopened and unused, in its original packaging.
- Free from damage or signs of use.
- Accompanied by proof of purchase.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used fragrances.
- Gift sets that have been unwrapped or partially used.
- Items purchased during final sale or clearance promotions.
- Products damaged due to misuse or improper storage.
How to Initiate a Return
Contact Us
Reach out via WhatsApp or email within 7 days of receiving your order.
Confirm Eligibility
Our team will review your request and confirm whether your item qualifies.
Ship It Back
Pack the item securely and send it to our designated return address provided by our team.
Refund & Exchange Options
| Scenario | Resolution |
|---|---|
| Defective or damaged item | Full refund or free replacement |
| Wrong item received | Replacement at no cost |
| Change of mind (unopened) | Exchange or store credit |
| Opened item | Not eligible for return |
Refunds are processed within 5–7 business days to the original payment method.
Frequently Asked Questions
Still Have Questions?
Our team is available to assist you with any shipping or returns inquiry. Don't hesitate to reach out.